Automated monitoring systems proactively collect and analyze real time data about the operation of your Dynamics GP system. Revere’s monitoring solution identifies potential problems, as well as critical situations, such as failures and sends alerts to our engineers who assess and resolve issues.
Revere’s automated monitors run 24x7x365 and monitor server operations critical to Dynamics GP operations. Some of which include the following:
Server Monitoring
- CPU, disk and memory usage for bottlenecks and potential failures
- Monitor Event Log for potential driver issues & intruder detection
Database Monitoring
- Database connectivity & size
- Database server memory & CPU usage
- Percent of I/O busy for SQL Server instance in an interval
- Number of users having an active transaction
- Number of deadlocks per second in an interval
- Number of transactions per second in an interval
- Number of physical database page-reads that are issued per second in an interval
- Number of database page-writes that are issued per second in an interval
Network
- Speed of dynamic IP addressing - DHCP_Response
- Network connections/reconnections - Net_Connect
- Network bandwidth usage - Net_Traffic
- Speed of IP address resolution - DNS_Response
Backup Monitoring
- Monitor operating system and file backups to ensure they take place
- Monitor SQL database backups to ensure they run error free
Maintenance is the performance of tasks with the objective of keeping systems healthy, thereby reducing downtime and risk to business operations. Revere has developed a standard maintenance plan for Dynamics GP designed to keep your GP environment operational. The following is a partial listing of the maintenance activities:
- Run Checklinks process to ascertain that related tables contain consistent values
- Run Reconcile process to guarantee the accuracy of reporting data from various tables
- Perform SQL Server Maintenance
- Check database veracity
- Recapture unused space from transactions
- Recompile procedural elements to allow for faster processing
In addition to the standard Dynamics GP maintenance plan, Revere assesses each GP environment to determine if additional maintenance activities are required to account for implementation-specific operations.
Revere’s Dynamics GP support service handles issues that arise on a daily basis as systems. The primary objective of support services is to ensure business users receive the help they need while performing their jobs. Revere’s Dynamics GP Support service focuses on resolving day-to-day break/fix issues and on performing routine service requests, such as adding new users.
Example support issues include:
- Password resets and user administration
- Answering functional questions – “how to” questions
- Enhancing reports
- Troubleshooting invoice generation problems
- Assisting with tax updates
Revere’s Dynamics GP Support services can be customized such that support is provided either jointly with our customer’s employees or provided solely by Revere. When working jointly issues are first addressed by your employees and Revere is engaged only if additional help is needed.
Revere’s Dynamics GP Lifecycle Management services focus on managing change to the Dynamics GP system.
Monitoring, Maintenance & Support services all focus on keeping the current state of GP operational and helping end-users be productive. Lifecycle Management focuses on ensuring that the Dynamics GP environment keeps up with the changing needs of the organization. This involves gathering feedback from all sources, analyzing the feedback, determining courses of action with management, and executing approved actions.
Dynamics GP Lifecycle Management services are designed to address the following types of issues:
- Defects or bugs that require customization to correct
- Enhancements to the system or the creation of new reports
- Planning and performing system upgrades
Revere’s Dynamics GP Lifecycle Management service manages both the process of reviewing and approving these types of work effort along with planning & executing approved changes.