Collaboration and Unified Communications

Unified Communications combines various forms of business communications into a single, unified system that provides powerful new ways to collaborate. Cisco Unified Communications gives companies the ability to collaborate across any workspace, accelerate decision making, and integrate with existing architecture and industry-leading applications. 

Sophisticated unified communications capabilities including call management, messaging, presence, instant messaging, call center, conferencing and rich media services help ensure that information reaches the right people at the right time. This dramatically improves end-user and enterprise productivity. Embedding unified communications capabilities into business architecture and applications allows organizations to transform business processes and enjoy new levels of customer satisfaction and innovation.

The Revere Group process starts by understanding your business goals, putting the needs and requirements of your business first. We identify the processes and technologies that enable your unified communications “vision.” Our proven project management methodology provides a detailed roadmap that keeps you on track for a successful implementation. It is critical that you experience a smooth transition from traditional communication technology to a unified communications solution. 

Click to read more...

Call Management


Cisco Unified Communications Manager is an enterprise-class IP telephony call-processing system that provides traditional telephony features, as well as advanced capabilities such as mobility, presence, preference, and rich conferencing services. This powerful call processing solution can help cut costs and streamline maintenance, build productivity, enable mobility, and improve internal and external collaboration.

Click to read more...

Unified Messaging


Cisco messaging application options offer reliable, secure, scalable, and full-featured voice and unified messaging. Integrated with Microsoft Exchange or IBM Lotus Domino they enable access to e-mail, voice, and fax messages from a single inbox anytime, anywhere, and on any device. The applications also provide comprehensive automated-attendant functions, including intelligent call routing and easily customizable call screen and message notification options.

Click to read more...

Unified Communications Applications:
Unified Presence


Cisco Unified Presence is a platform that collects information from multiple sources about user availability and communications capabilities to provide rich presence status and facilitate presence-enabled communications with Cisco Unified Communications and other critical business applications.

Click to read more...

Unified Communications Applications: MeetingPlace


MeetingPlace integrates voice, video, and web conferencing capabilities to give remote meetings a natural and effective face-to-face quality. MeetingPlace lets you incorporate media-rich interactions into a broad range of communication scenarios. Cisco Unified MeetingPlace can also be integrated with Cisco WebEx Web conferencing to combine the advantages of on-site voice conferencing with the productivity benefits of Cisco WebEx.

Click to read more...

Unified Communications Applications:
Call Center (UCCX)


Cisco Unified Contact Center Express is designed for midmarket, enterprise branch, or corporate departments requiring a sophisticated customer interaction management solution for up to 300 agents, this solution is easy to deploy, easy to use, secure, virtual, and highly available. Intended for both formal and informal contact centers, this unified communications solution also delivers:

  • Sophisticated call routing and comprehensive contact management
  • Presence integration for increased caller satisfaction through improved agent performance and knowledge worker expertise
  • Workforce Optimization, including Workforce Manager, Quality Manager and Advanced Quality Manager
  • E-mail management, chat, and web collaboration features Easy-to-use administration features
  • Simplified installation, configuration, and application hosting

The Cisco Unified Contact Center Express is a single-server, integrated "contact center in a box," that improves agent scalability and provides powerful automatic call distributor features such as conditional routing, call-in-queue and expected-wait-time messages, enterprise data displays, real-time data, and historical reporting.

Take Action

To learn more fill out our contact us form or call us at 1.888.4REVERE.