Operational Efficiency Success Story

Change Management for Oracle Implementation for Home Services Company

Business Situation

• The client is a home comfort, protection and energy solutions provider.
• The client was implementing a wide range of Oracle modules in an effort to reduce the number of separate systems that were required to conduct business.
• The Revere Group partnered with the client to plan and execute the change management strategy and prepare employees for new processes and tools around an Oracle implementation.

Key Issues

• Customizations were required to handle some unique aspects of the business as well as several interfaces to the gas utility systems.
• The high degree of change that would be felt through the client organization required executing a change management plan to ease the transition from current state to Oracle.
• Several core business processes were being streamlined to provide consistency across areas and to align with the Oracle solution.

Outcomes

• A change management assessment was conducted and an overall change management strategy was planned to assist the user community through the implementation.
• Communication and sponsorship activities, along with a training catalog, were developed based on the scope of the implementation.
• The Revere Group effectively transitioned the change management activities to the client for implementation in the final project phases.