Operational Efficiency Success Story

IS Organization and Process Design

Business Situation

• This client is one of the nation's largest gas distribution companies that has provided safe, reliable and cost-effective natural gas services for 50 years.
• The client requested assistance on a series of projects to re-align the Information Services (IS) department to effectively meet the organization’s overall business strategy.
• The Revere Group was asked to complete an assessment of the IS organization and implement recommendations to transform it as needed.

Key Issues

• The IS department’s structure and processes were more aligned with system maintenance and support and were not aligned to support new system development and projects.

Outcomes

• The development of a consistent, shared IS mission and vision, including the development of a "transformation" roadmap to recognize the limitations of the current IS organization and the desired behaviors, process and business results of the future organization.
• The analysis and re-design of the Application Development and Support (ADS) organization and alignment with Project Office.
• The re-alignment of the IT Operations group with the ADS and Project Office groups.