Operational Efficiency Success Story

Information Technology Strategic Planning

Business Situation

• The client is the CIO of the Shared Services division of a major financial services company.
• The client requested assistance in producing an Information Technology (IT) strategic plan.
• The Revere Group was engaged to provide guidance, leadership, approach, information gathering, consolidation and analysis to develop the plan. 

Key Issues

• Past strategic planning efforts had been difficult since the division was largely consumed with operational priorities and short-term initiatives.
• The group lacked a consistent approach and relevant materials for strategic planning.

Outcomes

• For each IT Director’s supported business lines, Revere provided consolidated information pertaining to the business-to-IT intersections relative to current state of success and issues, internal and external forces, industry and competitive trends and innovations, and the desired future state. 
• The Revere Group’s executives worked with IT Directors to prioritize recommendations for the coming 18-24 months with a 60 month horizon.
• IT Directors obtained a better understanding of the drivers, pressures, issues, and aspirations of their peers and thus pursued a more unified service strategy for their Shared Services division, CIO and business partners.