Enterprise Platforms Success Story

Insurance Company Simplifies Policy Renewal, Improves Underwriting with Portal

Business Situation

• The client, an insurance company, focuses exclusively on the U.S. education market, serving private and public K–12 and higher education institutions.
• The client wanted to automate its paper-bound policy renewal process, which was tedious and time-consuming for members and made it difficult for the client to analyze policy data for better underwriting.

Key Issues

• The client’s renewal forms were complex, multiple-part applications that were often too time-consuming to complete. 
• The forms distribution and collection process was complex, involving multiple brokers, educational institutions and various organizations within the institution’s domains.
• The renewal forms were entirely paper-based, which made it difficult for the client to analyze data.

Outcomes

• The new automated forms portal has earned the client kudos from their customers.
• The brokers now can view the progress of each application, allowing them to proactively jump in and offer assistance, answer questions, and set up meetings with members.
• The Revere Group has also provided the client with easy system extensibility. A flexible, extensible Microsoft software foundation allows the client to easily and cost-effectively extend it in many directions