Analytics and Collaboration Success Story

Revenue Management Enhances Rental Company’s Customer Service

Business Situation

• The client is a worldwide car and truck rental company with more than 3,200 company-owned and franchised locations
• Without an effective Revenue Management program, the client was unable to react quickly to dynamic supply and demand requirements for maximum customer service and revenue

Key Issues

• Needed to develop a system that would enable customers to contract for cars not in use, eliminating lost revenues
• Data had to be sources from a number of packaged and custom applications
• Fault tolerances had to be designed and implemented to ensure service twenty-four hours a day, seven days a week

Outcomes

• Through better rate and availability management, The Revere Group built a sound and efficient Revenue Management program to positively impact the client’s customer service, revenues, profits and shareholder value
• Delivered on time and on budget, the project’s success is attributed to The Revere Group’s technical expertise, and their ability to work as a team with the client’s management and employees and the individuals from various third party vendors