Analytics and Collaboration Success Story

Reporting Strategy for Global HR Service Provider

Business Situation

• The client is the largest multi-service HR delivery provider in the world, handling more than 53 million HR-related customer interactions a year from more than 13 million participants. They service more than half of Fortune 500 companies and more than a third of Fortune Global 500 companies
• The client engaged The Revere Group to develop a high level reporting strategy that would support the long-term objectives and growth of their internal financial reporting application supporting over 5,000 employees

Key Issues

• Meet the client’s strict security requirements and still achieve acceptable performance standards for information retrieval
• Determine the gaps in the technical and data architectures and identify improvements to the current data processes
• Determine how client could improve incorporation of PeopleSoft EPM into its data architecture

Outcomes

• The Revere Group developed a conceptual security model designed to improve overall product performance, simplify security maintenance, and gracefully handle expected growth
• The Revere Group developed a high level reporting strategy with recommendations designed to establish a closer link between the current strategy and PeopleSoft’s EPM strategy
• Recommendations were made to enhance the depth of data quality assurance procedures, improve the ETL process, and speed up performance and delivery of ad hoc reports
• The Revere Group developed a high level risk analysis outlining the negative impact of maintaining the status quo in areas that required changes to align more closely with best practices in business intelligence reporting