Lean Six Sigma Consulting
Lean Six Sigma is an approach to process improvement that focuses on the elimination of waste and the pursuit of perfection. Lean manufacturing principles have revolutionized production in the industrial and automotive industries, and have also become popular in hospitals and companies within the healthcare sector. Healthcare is rife with processes and workflows that can benefit from a Lean analysis, which aims to reduce and eliminate several types of healthcare specific waste.
Eliminating waste with Lean Six Sigma Consulting:- Defects: Medication errors, repeat sticks or draws
- Overproduction: Blood draws done early to accommodate lab schedules
- Inventories: Patients waiting to be seen or waiting for beds, dictation waiting for transcription
- Movement: Looking for patients, missing medications, or missing equipment
- Excessive Processing: Multiple bed switches, retesting
- Transportation: Excessively transporting patients for various tests
- Waiting: Inpatients waiting for service, patients waiting for discharge, doctors waiting for test results
- Underutilization: Nurses transporting patients for X-rays
- Maintaining sevice quality
- Overcoming staff shortages
- Safegaurding patient care
- Expediting throughput
- Containing growth in operational expenses
- Recovering inpatient growth and profitability
- Generating new revenue
- Differentiation from competitors through service
The Revere Group's Lean Six Sigma Approach
Value Identificatoin
Lean principles can help healthcare organizations overcome all of the above challenges. The first step in a Lean
assessment is to identify the value your organization provides. From the customer's perspective (the patient) value is
usually seen as the service provided to them by the hospital that addresses their medical concerns. Spending time with a
physician discussing symptoms or receiving treatment are all seen as "value-added" activities, whereas registration,
waiting, and traveling between rooms or buildings are "non-value-added" activities.
Value Stream Documentation
With value defined and understood, the next step is to document the value stream within your organization. A healthcare
value stream is the complete process that a patient passes through during the delivery of value. By documenting the
value stream, you are able to follow the flow of the patient through the activities they are subjected to during their
cycle through your organization.
Waste Elimination
Lean works with the value delivery process and value stream map to target and eliminate specific areas of waste using
tools such as Time Value Analysis, Visual Controls, Just-In-Time production, Standard Work organization and others.
The Revere Group's Lean Six Sigma Expertise
Revere's Lean Six Sigma Consulting is led by Dr. Ruchika Singh, a Clinical Practice Leader certified as a Six Sigma Black
Belt and Advanced Lean concepts. Ruchika is supported by a team of consultants trained in Lean principles specific to the
healthcare sector. Ruchika also has over four years of experience as a certified expert in process improvement
methodology.
About The Revere Group
In operation since 1992, The Revere Group is a North American business unit of NTT Data. Revere is a leading business
and IT solutions firm dedicated to accelerating growth, improving profitability and driving performance for its clients.
Revere's services focus on three core business areas of Business Consulting, IT Solutions and Managed Technology Services.
As a trusted advisor to its clients, Revere's service approach of Think, Build and Source develops cost-effective
solutions while achieving business results that deliver high value and return. Based in Chicago, IL, The Revere Group
delivers its solutions throughout the United States and India.~, The Revere Group has office locations in
Boston, Charlotte, Denver, Los Angeles, Milwaukee, Orlando, Raleigh, San Francisco, Tampa and Bangalore.
The Revere Group Contact Information: Phone: 1 (888) 4REVERE Fax: 1 (312) 873-3500 Corporate Headquarters:
325 N. LaSalle St., Suite 325 Chicago, IL 60610