The Revere Group offers Database Support Services for your Oracle, Informix, UDB/DB2, Sybase, Microsoft SQL and MySQL databases with guaranteed response time for your mission-critical areas such as storage management, database management, and recovery and backup. Our database support services team works as an extension of your team to set up and manage your databases while maintaining reliability, scalability and peak performance. The Revere Group helps reduce routine administrative tasks by leveraging our expert resources to augment your existing staff. This enables your IT team to focus on more strategic and mission-critical activities of your organization.
Key components of our Database Support Services include:
- Full support of Database & Operating System
- Pro-Active Monitoring and Response (SLA Based)
- Database Administration & Troubleshooting Backup & Recovery Incident response (SLA / Severity Based)
- Monthly Support Hours or Dedicated FTE’s
- Monthly Review Process
- Vendor Required Patches Installed
- Maintenance and Support of monitoring tools
Revere's database specialists are highly trained and experienced with in-depth industry knowledge. This gives you the confidence and peace of mind that our professionals are best in class and apply industry best practices while providing all our services. Working with your IT department, our specialists become intimately familiar with your systems to ensure proper and accurate knowledge transfer. To accomplish this, Revere creates a client specific Standard Operating Procedure manual to document your environment, configuration, service level objectives, contact and escalation information, application interfaces and backup and recovery requirements.
The Revere Group's service's provide skilled database and applications administrators, using automated tools while leveraging best practices, to seamlessly manage both your production and non-production environments.